Tag: Cantonal Administration

Usability analysis through eye tracking of the website of Canton Ticino

ti.cheLab has received a mandate from the web service of Canton Ticino (Area dei servizi amministrativi e gestione del web, Cancelleria dello Stato, Repubblica e Cantone Ticino) to run a usability analysis of the new website of Canton Ticino: www.ti.ch.

The analysis has been done through an eye-tracking tool, which has monitored the movements of the eyes on the screen, thus allowing a detailed analysis of the paths that visitors follow while navigating in a website.

For the usability analysis a combination of empirical methods, i.e., the observation of the users while navigating in a website, with inspection methods, through which the website has been analyzed and evaluated by an expert, has been adopted. The empirical part has been run through some tests done by the final users of the website (user testing), giving them a series of tasks to perform in the website, and observing their behavior, specifically through the eye-tracking tool. This part has involved 18 users: 11 young users, selected from the students of USI; 4 deaf users (2 young professionals and 2 retired users) associated to the Schweizerischer Gehörlosenbund SGB-FSS; 3 professionals active in different fields (legal, forensic, touristic). The expert inspection has been run in order to analyse some parts of the website, specifically the internal search engine.

The report with the results of the analyis was released at the end of June 2016.

Partners Area dei servizi amministrativi e gestione del web
eLab staff Stefano Tardini, Giorgia Mora, Lorenzo Cantoni, Christian Milani
Altri collaboratori
Camilla Pessina

Usability analysis through “eye tracking” of the website of Canton Ticino

ti.cheLab has received a mandate from the web service of Canton Ticino (Area dei servizi amministrativi e gestione del web, Cancelleria dello Stato, Repubblica e Cantone Ticino) to run a usability analysis of the new website of Canton Ticino: www.ti.ch.

The analysis will be done through the use of an eye-tracking tool, which will monitor the movements of the eyes on the screen, thus allowing a detailed analysis of the paths that visitors follow while navigating on a website.

eLearning platform for CEFOS

After the project ABC РApprendere per il Bene Comune, eLab continued the collaboration with the Centro Formazione e Sviluppo of the Cantonal Administration (CEFOS) for the maintenance and the update of their Moodle-based eLearning platform. The platform hosts some courses for the Cantonal Administration employees, in particular for the executive employees.

In addition, eLab is developing for CEFOS some support materials for the use of the platform, like manuals and videotutorials.

Partners CEFOS (Centro Formazione e sviluppo)
eLab staff Christian Milani
Elisabetta Frick
Marco Faré
Sito web https://www.fcac.ti.ch/

ABC – Apprendere per il bene comune

Through a decision of January 18, 2011, the State Council of Canton Ticino hasdecided to give eLab a mandate for the development of the project for an eLearning / blended learning course for the new employees in the Cantonal Administration. Aim of the project is to implement an online platform that hosts the courses addressed to the new employees in the Cantonal Administration.

The learning path, designed in collaboration with the training center of Canton Ticino (“Centro di formazione e sviluppo” – CEFOS), consists of three courses:

1. “Practical info for the employee”, which presents some useful info about administrative aspects of working for the Cantonal Administration.

2. “The Cantonal Administration”, a sort of compass to orientate in the Cantonal Administration, realized through more than 20 video interviews where the State Chancellor, the Division Coordinators, the Division Directors,¬† and some Section Heads present the Cantonal Administration.

3. “Culture of the service”, some thoughts about the meaning of working for a Public Administration, developed through the explanation of Ambrogio Lorenzetti’s fresco “The allegory of government” (“Allegoria del buon governo”) by prof. Lorenzo Cantoni, and through some direct experiences told by employees of the Cantonal Administration.

Partners USI, CEFOS
eLab staff Marco Faré (project manager)
Elisabetta Frick

Stefano Tardini

Goran Josic
(IT)
Mattia Pera
(graphic designer)
Website http://cefos.elearninglab.org/

ABC: la piattaforma eLearning per i nuovi collaboratori dell’Amministrazione Cantonale

A few weeks ago, the eLearning training for the new employees of the Public Administration of Canton Ticino was launched. Currently, there are 3 courses on the ABC (Apprendere per il Bene Comune) platform, namely: Practical information for the employees, Orientation on the Public Administration and Culture of service.

Visit the ABC homepage at: http://cefos.elearninglab.org